Travel back office software
that handles the boring half of the job.
Bookings, invoices, supplier statements, commissions, customer balances — all in one place, all talking to each other. travelCRM is the back office your agency would have built itself if it had a development team and three years to spare.
Used by independent agencies, host networks and tour operators who've finally had enough of running their back office out of Excel, Gmail and a stack of supplier PDFs.
No credit card. Cancel any time.
The work nobody trained you for
You started a travel business to design unforgettable trips. Instead you've ended up running a small accounts department. Sound familiar?
The supplier-statement scramble
Six suppliers, six different PDF layouts, six months of bookings to match against. The 'have we actually been paid?' question takes a full afternoon every month.
Invoices in Word, copy-pasted
A new client invoice means duplicating last week's, hunting for the right rate, and praying you haven't left someone else's name in the address line.
Deposits chased on Post-its
The Jenkins family owe £2,400 by the 15th. Or was it the 18th? It's written down somewhere. Probably.
Commission math on a calculator
10% of the net, plus 5% override, minus the GDS fee, divided across two consultants — and the same calculation again for the next 40 bookings.
Reports your accountant rejects
Month end, and the spreadsheet doesn't reconcile. You spend two evenings finding where one booking was double-counted in the totals.
Passport details in five places
Client emails them, you forward them to the supplier, then to the consultant who's doing the booking, then they get saved on someone's laptop. Try explaining that one to a GDPR auditor.
One workspace. The whole back office.
Every record connects to every other record. Invoice a booking, the supplier-pay schedule updates. Mark a supplier paid, the commission settles. Mark a commission received, the monthly dashboard moves.
Booking management
Every confirmed trip has its own record — passengers, dates, suppliers, prices, payment schedule, documents, internal notes. It's the single source of truth your team actually trusts.
Replaces: shared Excel sheets, Dropbox folders, group chats.
Branded invoicing
Generate a client invoice from any booking in two clicks. Your logo, your bank details, your terms. Track deposits and balance payments. Chase overdue with built-in reminders.
Replaces: Word templates, manual PDF creation, FreshBooks for invoices only.
Supplier payments
Schedule what's owed to each supplier and when. Mark invoices paid as they go out. See the full supplier ledger per booking, per month or per supplier.
Replaces: a separate 'payments due' spreadsheet, calendar reminders, sticky notes.
Commission tracking
Per-supplier rates, tiered brackets, overrides, splits between consultants — calculated automatically on every booking. Reconcile against supplier statements without the calculator.
Replaces: end-of-month catch-up sessions, missed commissions, the commission spreadsheet of doom.
Reports your finance team can actually use
Monthly revenue, gross profit, commission earned, supplier balances, ageing receivables, top consultants, top suppliers. Export to CSV for your accountant in one click.
Replaces: building the same pivot table at the end of every month.
Document storage
Tickets, vouchers, supplier confirmations, passports, visas — attached to the booking they belong to. Encrypted at rest. Auto-purged on the schedule your privacy policy says it should be.
Replaces: shared Dropbox, the photos on someone's iPhone, the email attachments you can never find.
Built for travel businesses — not retrofitted from a generic CRM
HubSpot, Salesforce and Zoho are excellent for selling SaaS. They are not designed to understand that a single 'deal' has six suppliers, eight passengers, three payment instalments and a commission that's only confirmed eleven months after the trip departs.
travelCRM was built with travel agencies in the room. The data model, the workflows, the report headings — all of it speaks travel. You won't be configuring custom fields for the rest of your career.
What's in every plan
- ✓Unlimited bookings, contacts and invoices
- ✓Multi-currency pricing (USD, GBP, EUR, AUD and more)
- ✓Per-supplier commission rates and tiered brackets
- ✓Automatic reconciliation against supplier statements
- ✓GDPR-compliant document storage with retention rules
- ✓White-label branding on invoices and the customer portal
- ✓CSV export for your accountant — every report, every time
- ✓Hosted in the EU on AWS and Supabase
Questions agencies actually ask before switching
What does travel back office software actually do?
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Travel back office software handles everything that happens after a booking is confirmed — issuing the client invoice, recording deposits and balance payments, paying suppliers, reconciling supplier statements against bookings, calculating commission earned, and producing the management reports your accountant or directors need at month end. Front office is where you sell the trip; back office is where you make sure the agency actually gets paid for it.
Do I need a separate mid office and back office system?
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Most independent agencies don't. The mid/back office distinction comes from the old GDS world where IATA agencies ran a queue management mid office between the front-line consultants and the finance team. travelCRM rolls front, mid and back office into one workspace, so a booking moves from quote to confirmed to invoiced to paid to commissioned without anyone exporting a CSV between systems.
Will it replace my accounting software?
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No — and it shouldn't try to. travelCRM handles the travel-specific bit (per-booking invoices, supplier reconciliation, commission calculations, customer balances) and you carry the totals across to Xero, QuickBooks, FreeAgent or whichever ledger your accountant prefers. Most agencies export a monthly summary rather than running two systems in parallel.
We have 80+ active bookings a month. Can it cope?
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Yes. travelCRM is multi-tenant on AWS and Supabase — the architecture used by agencies running thousands of bookings a year. There's no per-booking fee, no surcharges for active records, and no slowdown when your database grows. The Agency plan covers up to 20 users; talk to us about volume above that.
How long does it take to get our back office onto travelCRM?
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Most independents are running live bookings inside a week. There's no implementation project — you import your contacts (CSV), set your supplier list and commission rates, and start invoicing from the next booking onwards. Migrating historic data is optional; many agencies just leave finished bookings in the old spreadsheet and start fresh.
Is the data secure?
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Bookings often contain passport numbers, dates of birth and payment references — so yes, security matters. travelCRM is GDPR-compliant, hosted in the EU, encrypted in transit and at rest, and each agency runs on an isolated tenant. No other agency on the platform can see your data, full stop.
Give your back office the same care you give your front office.
Two weeks free. No credit card. Honest copy of the product, not a sales demo. If it's not the right fit, you walk away — we don't even know who you are.
Start your trial →