Cloud travel CRM
for agents who don't work from one desk anymore.
A consultant working from a hotel lobby in Lisbon. A home-based agent in Devon who lost a laptop and didn't lose a single booking. A multi-branch agency that finally stopped emailing spreadsheets between offices. That's what cloud is actually for.
travelCRM lives in the browser. Open it in Chrome, Safari or Edge — at the desk, on the train, at the kitchen table after the kids are in bed — and your bookings, quotes, invoices and customer data are exactly where you left them.
No credit card. No install. Cancel any time.
The on-prem travel CRM is quietly costing you a fortune
You stopped noticing because it's been like that for ten years. Walk through it honestly and tell us it isn't time.
The office PC is the office
The booking system only works from the machine in the corner. Work-from-home means remote desktop, dropped sessions and 'can you check that one for me?' messages all afternoon.
Backups nobody checks
There's a USB drive somewhere with last week's backup on it. You think. Nobody's actually tried restoring from it since 2019. The single point of failure is sitting under Sue's desk.
The 'whose copy is right?' tax
Two consultants opened the same client record. One saved at 11am, one at 2pm. The 2pm version wins, the 11am notes are gone. Found out three weeks later when the client called.
VPN, firewall, ports forwarded
Working from home means VPN'ing into the office router so you can reach the server. When it works it's slow. When it doesn't, you ring the IT contractor who charges £85 an hour.
Updates that take down the agency
Twice a year the legacy system gets patched. Half the team can't log in for a morning. The other half discover something they relied on has been renamed.
No one can leave the office
Travel fairs, supplier visits, client meetings — the booking system can't come with you. You take a notebook and re-key everything when you're back at the desk on Monday.
What "cloud" actually buys you
We don't say "cloud-native" to sound modern. We say it because every one of these is only possible when the system isn't bolted to one PC under one desk.
Open it from any browser
Office desktop, laptop on the train, iPad on a Sunday evening, a borrowed Chromebook at a supplier event. No client to install, no VPN, no Citrix farm. If you can reach Gmail you can reach your CRM.
Works on: Chrome, Safari, Edge, Firefox — desktop and mobile.
Continuous, automatic backups
Your data is backed up off-site every few minutes, restorable to any point in the last 30 days. No USB drives, no 'did Sue do the backup before she left?', no calling the IT contractor at 9pm.
Hosted on: AWS and Supabase, EU data residency, encrypted at rest.
Multi-branch without the headache
Manchester, London, Edinburgh — every branch sees the same live data. Roles and permissions control who can see what. The 'send me your spreadsheet' workflow ends the day you switch on.
Replaces: separate databases per office, weekly sync emails, branch-level Excel files.
Home agents and freelancers work first-class
Outside contractors and home-based consultants log in with their own user. You control which bookings, customers and commission rates they see. Off-board them in one click when an engagement ends.
Permissions: per-user, per-team, per-booking visibility.
Updates that just happen
New features land on a Tuesday morning. Nobody downloads anything, nobody reboots anything, nobody calls support. The release notes are in the help centre if you're interested.
Cadence: weekly minor releases, no maintenance windows.
Disaster recovery you don't have to think about
Failed laptop, stolen device, ransomware on the office network, building fire — pick one. Your CRM keeps running. Your team logs in from somewhere else and the agency keeps booking.
RTO: minutes, not days.
Cloud-first, not cloud-bolted-on
Most "cloud travel CRMs" you see advertised are the same on-prem product from 2008 with a web frontend stuck on the side. The data model still assumes one office, one server, one administrator. You feel it the moment you try to do something multi-branch or multi-user.
travelCRM was designed cloud-first from day one. Multi-tenant, role-based, built for teams that aren't in the same building. See how it compares on the features page or read about the back office side.
What you stop paying for
- ✓On-prem server hardware and replacement cycle
- ✓Windows Server licences and CALs
- ✓VPN appliance and per-user VPN licences
- ✓Off-site backup tapes or rotating USB drives
- ✓An IT contractor on monthly retainer
- ✓Patching, updates and out-of-hours maintenance
- ✓Antivirus, endpoint protection on the server
- ✓Branch-to-branch data sync scripts
Questions agencies actually ask before moving to the cloud
We're still on ClientBase running on the office PC. How does a cloud travel CRM actually change day-to-day work?
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The big one is location. Your consultants don't need to be on the office network, or remoted into a Citrix box, or VPN-ing in from a Premier Inn at 8pm. They open a browser, log in, and they're in. The same booking record one consultant opened in the office at 10am is the one their colleague opens from home at 4pm — no syncing, no exports, no 'who has the master copy'.
What happens if the laptop is lost or stolen?
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Nothing happens to your data. Everything lives in the cloud — your bookings, customer records, documents, invoices. The laptop is just a window. You revoke the user's session, they log in on a new device, and they're back at work. A home-based agent of ours had her laptop nicked from a coffee shop in Bristol last spring and didn't lose a single record. She was operating again within the hour from a borrowed iPad.
Do we need an IT person to run this?
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No. There's no server to maintain, no Windows updates to schedule, no database to back up, no SSL certificate to renew. We do all of that. You handle who has a login and what they can see — that's the entire IT job. Most agencies that move from on-prem to travelCRM end the year having saved more on IT than they paid us in subscription.
Is the data actually safe in the cloud?
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It's safer than it was on the office PC, honestly. travelCRM runs on AWS and Supabase, encrypted in transit and at rest, with continuous off-site backups and isolated tenants per agency. GDPR-compliant by default, EU data residency, and granular role-based access so a junior consultant can't see the directors' commission breakdown.
What about when our internet goes down?
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Honest answer: when your internet is fully down, you can't reach a cloud CRM — same as you can't reach Gmail, Microsoft 365, your bank or your supplier portals. The difference is one consultant tethering to their phone is enough to keep working. Compared to an on-prem server going down on a bank holiday weekend, the cloud failure mode is far less painful.
We've got 6 years of data in the old system. Is migration a nightmare?
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It's a CSV import, in most cases. Contacts, suppliers, commission rates and active bookings come across in an afternoon. Historic bookings are optional — many agencies leave finished trips in the legacy system as a read-only archive and start fresh in travelCRM from a given date. You're live inside a week, not six months.
Stop running a travel agency out of one PC in one office.
Two weeks free. No credit card. No install. Sign in from anywhere with a browser and see what cloud-first actually feels like.
Start your trial →Questions first? Talk to us.