Travel accounting software
for the bit Xero was never going to figure out.
Travel finances don't fit a generic accounting package. A single booking has a client invoice, four supplier costs, a commission rate, a payment schedule and a margin you can only confirm after the trip departs. Xero needs the totals; travelCRM works out what the totals actually are.
Used by agencies who'd rather not spend the last Sunday of every month reconciling commissions in a spreadsheet.
No credit card. Cancel any time.
Why generic accounting software hurts travel agencies
Xero is brilliant at being a general ledger. It is hopeless at being a travel operations system. Trying to make it do both is where the pain starts.
Commissions never quite reconcile
Supplier statement shows £4,230 commission paid. Your spreadsheet says £4,410 earned. Somewhere across 67 bookings is a £180 hole, and finding it is a three-evening job.
One 'invoice' in Xero per booking
But a booking has a deposit invoice, an interim invoice and a balance invoice. So now you're maintaining three 'sales invoices' per trip and reconciling them by hand at month end.
Margin you can't see in real time
You can see revenue. You can see supplier costs. You can't see net margin per booking, per consultant, per supplier or per month — because that calculation lives in a separate spreadsheet, updated when somebody has time.
Client money you're holding
How much of your bank balance is actually yours, and how much is deposits you're holding for trips not yet departed? Most agencies guess. ATOL doesn't accept guesses.
TOMS, the margin scheme, the headache
Tour Operators' Margin Scheme means VAT applies to the margin, not the turnover. Xero doesn't know this. Your accountant ends up reverse-engineering it from the sales ledger every quarter.
11pm spreadsheet sessions
End of month: commission report, supplier ageing, customer ageing, top-line revenue. Each one is a pivot table. Each pivot table breaks when somebody renamed a supplier in the source data.
The travel-specific layer. Then clean totals into your ledger.
travelCRM handles every account that touches a booking — client receivable, supplier payable, commission earned, deposits held in trust — and exports the totals your general ledger actually wants.
Per-booking P&L
Every booking shows sale value, supplier costs, commission earned and net margin in real time. No more 'I think that trip was profitable.' You know it was, and by exactly how much.
Replaces: a separate margin spreadsheet updated quarterly.
Commission reconciliation
Per-supplier rates, tiered brackets, overrides, splits between consultants. Commission earned is calculated on confirmation; commission received is reconciled against supplier statements. Shortfalls flagged automatically.
Replaces: the commission spreadsheet of doom.
Client trust account view
Total customer money held against trips not yet departed — your client account balance, on demand. Critical for ATOL, ABTA, IATA and any other regulator who needs to know you can refund clients in a worst-case scenario.
Replaces: 'I'll have to work it out and get back to you.'
Supplier payables ledger
What you owe each supplier, by booking and by month, with statement reconciliation. See the full payables position before you commit the next set of bank transfers.
Replaces: a separate 'payments due' spreadsheet.
TOMS and VAT treatment
Tag each booking with its VAT treatment — standard, TOMS, zero-rated international, exempt. Monthly export breaks revenue and supplier costs out accordingly, ready for your accountant or your MTD-bridging software.
Replaces: your accountant reverse-engineering TOMS from raw sales data.
Clean ledger export
Daily, weekly or monthly CSV mapped to your chart of accounts — revenue, refunds, supplier costs, commission, deposits held. Drops straight into Xero, QuickBooks, FreeAgent or Sage with no re-keying.
Replaces: copy-pasting figures into your bookkeeper's spreadsheet.
travelCRM sits in front of your accounts software — it doesn't replace it
Your accountant likes Xero. Or QuickBooks. Or Sage. Don't move them. travelCRM handles the travel-specific operational accounting — bookings, commissions, supplier reconciliation, client money — and hands monthly totals across to whichever ledger you already use.
That way the bookkeeper doesn't have to learn a new system, the management accounts still come out of Xero, and you stop paying for travel-specific complexity by hand.
What's in every plan
- ✓Per-booking revenue, cost and margin
- ✓Automated commission calculation and reconciliation
- ✓Supplier payables ledger with statement matching
- ✓Customer receivables with ageing
- ✓Client trust account reporting
- ✓TOMS and VAT-treatment tagging
- ✓CSV export to Xero, QuickBooks, FreeAgent, Sage
- ✓Hosted in the EU on AWS and Supabase
Questions agencies actually ask before switching
Does travelCRM replace Xero or QuickBooks?
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No, and we wouldn't recommend it if it did. Xero and QuickBooks are excellent general ledgers — they handle your VAT returns, payroll, bank reconciliation and statutory accounts. travelCRM sits in front of them and does the travel-specific bit they can't: per-booking revenue, supplier costs, commission earned, customer balances, ATOL/IATA-friendly reporting. We export clean monthly totals to whichever ledger your accountant uses.
How does it handle commission tracking?
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Commission is a first-class concept. Set per-supplier rates, tiered brackets, overrides, and consultant splits. When a booking is confirmed, travelCRM calculates commission due automatically. When the supplier statement arrives, you reconcile what you actually received against what was earned, and any shortfall is flagged. End-of-month commission reports break down by consultant, supplier and product type.
We have client money obligations under ATOL and ABTA. How does travelCRM help?
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Every customer payment carries a flag — client account or business account — and the report set includes a trust-account reconciliation showing how much you're holding on behalf of clients for trips not yet departed. ATOL and ABTA require you to demonstrate you can refund advance payments if you fail; travelCRM gives you that figure on demand, not after a week of spreadsheet work.
How does it deal with VAT on travel — TOMS, margin scheme, zero-rated?
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Travel VAT is unusually messy. travelCRM tags each booking with its VAT treatment — standard rate, Tour Operators' Margin Scheme (TOMS), zero-rated international travel, exempt — and the monthly export breaks revenue and supplier costs down accordingly. Your accountant gets a TOMS-ready report instead of a generic sales ledger they have to unpick.
Can it produce the reports my accountant actually wants?
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Yes. Standard reports include monthly revenue, gross profit, commission earned, supplier balances outstanding, ageing receivables, top consultants, top suppliers, and a journal export keyed to your chart of accounts. The CSV format maps cleanly into Xero, QuickBooks Online, FreeAgent and Sage. You can also export to Excel if your accountant still lives in spreadsheets — most do.
What does it cost, and is there a per-booking fee?
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There's no per-booking fee, no per-invoice fee, and no surcharge when your database grows. You pay a flat monthly subscription based on the number of users you need. See /pricing for current rates. Two-week free trial, no credit card required, no sales call before you can try the product.
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